Telegram Connect
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Overview
Section titled “Overview”Linking Telegram connects a chat to your Schift organization and user account with a short-lived code — no bot token or developer setup on your side. That linking step is self-serve today. The org-scoped assistant experience behind it (task digests, follow-ups, and answers grounded in your buckets) is being enabled progressively across organizations, so what the bot can do for a given chat can vary while that rollout continues.
If you want a live Telegram assistant or a group-chat router active for your team right now, reach out and we’ll configure it as part of onboarding rather than waiting on the self-serve rollout.
1. Get a connection code
Section titled “1. Get a connection code”In the console, go to Accounts/Projects (/app/console/crm) and open the
Bot Connect tab. Click Get connection code — you’ll get a short code
valid for about 10 minutes. You can generate a new one any time; codes are
single-use.
2. Link the chat in Telegram
Section titled “2. Link the chat in Telegram”Open the Schift Telegram bot and send:
/start <code>before the code expires. The console shows a confirmation once the chat is linked to your organization and user.
What’s live vs. rolling out
Section titled “What’s live vs. rolling out”| Capability | Status |
|---|---|
| Generating a connection code and linking a chat | Self-serve today |
| Reconnecting with a fresh code, unlinking | Self-serve today |
| Org-scoped replies (task digest, follow-ups, document Q&A) | Rolling out progressively — availability varies by organization |
| Group-chat intent routing to specific agents | Available via guided onboarding, not yet a self-serve toggle |
Can I link Telegram to Schift myself?
Section titled “Can I link Telegram to Schift myself?”Yes — generate a connection code in the console and send /start <code> to
the bot. That part is self-serve today.
Will the bot answer questions from my documents right away?
Section titled “Will the bot answer questions from my documents right away?”The linking step is live now. Org-scoped conversational answers are rolling out and may not be enabled for every organization yet — reach out if you need it active now.
Can I route a whole Telegram group through Schift agents?
Section titled “Can I route a whole Telegram group through Schift agents?”That’s available today through a guided setup rather than a self-serve toggle — contact us to configure it for your team.